How long does it take to set-up a BOS account?
The answer to this question is very much dependent on the type of BOS account you want to set up. For example, once we've received the required information from you then an account can usually be set...
View ArticleI've forgotten my password, can I reset it?
The BOS system encrypts passwords and, once encrypted, we cannot remind you of your existing password if you forget it. However, if you do forget your password, you can get BOS to generate a new one...
View ArticleWhat are the different user levels?
BOS administrators are able to create any number of users within their account. One user needs to be marked as "Primary Contact". This is to give survey respondents a contact name if they wish to...
View ArticleWill the BOS team create new user accounts?
No. It is the responsibility of the institution holding the BOS account to set up new users on that account. The BOS team does not get involved with administering users at the local level. The only...
View ArticleAre there restrictions on who I can survey with my BOS account?
As far as the standard BOS licence is concerned there are no restrictions on who you can survey using your BOS account. However, it may be that your own institution places restrictions on how the BOS...
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Can I reset a user’s password?
If you are an administrator, you can now reset passwords for other users in the account: Select the "Users" link Select the "Reset Password" button for the appropriate user A new password will be...
View ArticleHow do I renew my BOS licence?
The BOS team will contact the administrative contact for an account and notify them that the account is due for renewal one month before the licence expires. We also ask the contact to supply us with a...
View ArticleHow do I change a user’s role?
As an administrator you can control the user level for each user within your BOS account. A person's user role controls what tasks they can perform. For example, a Reviewer cannot create surveys....
View ArticleMy organisation has a BOS licence, how can I get a user account?
Your organisation may have a current BOS account and you may be able to use it. The decision on who can, and cannot, be given a user account within an existing BOS account is the responsibility of the...
View ArticleWhat am I going to pay for a BOS account?
There are no hidden charges in BOS. Our costs are transparent, our licensing structure is simple and support is free so you know exactly what you will get, and how much you will pay before you commit...
View ArticleHow do I delete a user?
As an account administrator it is good practice to delete users who have left your institution or who no longer need access to the account. If you are the account's Primary Contact (PC), you can also...
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